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November 2015 Posted on 6 Dec 2019

November Newsletter 2015

Dr Roy- Maternity Leave.

Dr Roy is now on maternity leave. We wish her well and look forward to working with her again next year! We are very grateful to Dr Carmelia Alae-Carew who will be standing in for Dr Roy during her maternity leave.

Susan Nellis

We are sorry to have to announce that Nurse Susan Nellis is joining a practice in Mount Florida and will be leaving Merryvale Surgery in late November. We wish her well with her new post and we are sure that her new patients will benefit from her many skills.

Repeat Prescriptions- Please allow 48 hrs from request to collection

We have always been able to offer a policy of delivering prescriptions either to the chemist or to collect at the surgery within 24 hours of it being requested. Unfortunately, with the increasing complexity of prescriptions, as well as steadily increasing workload, it is now necessary to ask our patients for 48 hours notice from prescription request to collection.

We would also point out that repeat prescriptions should not be requested in the middle of surgeries. While it may only take a couple of minutes, if large numbers of patients request prescriptions then it invariably results in surgeries running late to the inconvenience of others. Finally, please remember that surgeries should not be interrupted to sign prescriptions. We have had incidences when patients have expected prescriptions to be signed in the middle of busy surgeries. This is unfair on patients who are waiting to be seen and often it is not a matter of simply scribbling a signature as we frequently need to check case notes before signing a prescription. Please remember that you can order your repeat prescriptions online. All you need to do is complete a quick form at reception before your first request. Please let us know if your repeat prescription list is not up to date- especially if you have stopped taking any items.

On The Day Appointments

Both of our nurses Sister O Conner and Sister McKinlay have training and experience in the management of acute illnesses. If you have a problem which requires you to be seen on the day then you may be allocated an appointment with either a GP or one of our practice nurses. If the nurse feels that you need to see a GP then this will, of course, happen.

House Call Requests

Please remember that house calls should only be requested if it is impossible for you to come to the surgery. The reason for this is that we can see between three and six patients in the same time that it takes to do one house call, and it is becoming more difficult to fit in all house call requests between the increasingly busy morning and afternoon surgeries.

Also, please remember that house call requests should be phoned in as early as possible. We do not have the luxury of having a GP who only does house calls. (If we did, then fewer patients would be seen, as the “on call GP” would not have pre-booked surgeries.) This means that house calls phoned in after 2PM need to be visited at the end of the evening surgery, which may finish after 6.30PM. Many house call requests which could have been dealt with between morning and afternoon surgeries (had they been requested in the morning) are phoned in the afternoon necessitating a visit in the evening, often well after 7pm. While nobody minds doing a late house call for a problem which could not have been anticipated, it can be frustrating doing a visit at night which could have been done much earlier. If a GP visits you at night, it is likely that he or she has been working for over 11 hours. We don’t wish to deter patients from phoning for house calls but it is better for patients (and doctors!) if house calls are requested early!


The excellent Pharmacy run Minor Ailments Service is continuing to try to ease the pressure on GP and Nurse appointments. If you have any of the following then these can initially be dealt with by the pharmacist without an appointment.

  • Acne, athlete's foot, allergies.
  • Backache.
  • Coldsores, constipation, coughs.
  • Diarrhoea.
  • Earache, eczema.
  • Haemorrhoids (piles), hay fever, headache, head lice.
  • Indigestion.
  • Mouth ulcers.
  • Nasal congestion.
  • Pain, period pain.
  • Sore throat, thrush, threadworms.
  • Warts and verrucas.
  • Colds.
  • Eye infections.
  • Travel sickness.
  • Teething advice.
  • Worms


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